Please note that IndigiGrow takes no responsibility for any damage to plants during transportation to customers. It is the responsibility of the customer to contact the transport company to discuss any matters relating to damaged goods during pick up and delivery. We are also not responsible for the delivery time once products have been shipped. Duration of shipping time is the responsibility of the business transporting the goods and by agreeing to the terms & conditions you acknowledge and accept this and you will contact the freight company if not delivered on time.